Superior Automotive
If you read "real" reviews you will see Jeff the owner takes no responsibility for his shop. I have no respect for a business that does not do the right thing but lies and denies. I have had several emails with this man and he has lied on all occasions. This shop totalled my car and instead of taking responsibility they lie and deny. Since his old manager left the shop has gone down the drain and Jeff can't keep up with what goes on there. I needed a timing belt and water pump installed. I bought my own parts and had them installed by Adam. I left my car there for a week and the manager did not even call me to tell me it was finished. Finally I went in to learn it was completed, why didn't anyone tell me??Now I was driving home and my battery light and brake light came on, I pulled over and looked under hood and saw that the serpentine belt was off. I called Superior and spoke with Andrew and was put on hold, he said I needed to bring my car there which I thought was not ok since it broke down because of you work. He said if I brought it down they can look at it but were not responsible because I bought my own part. My part was not broken the job was done INCORRECTLY. From my past experience with your shop I had absolutely no intentions of bringing it back or trusting you. So I brought it to my new mechanic who is awesome and knows his stuff just by description. He took one look at it and was astounded by what happened....The crankshaft pulley was hanging there!!! He said since they do not lie flat but is a shaft covering it the mechanic did not tighten the crankshaft pulley attached to engine when changing the timing belt. This caused the belt to fall of and the plastic covering broke. That is only way the crankshaft pulley fell to. I asked him why it took so long and he said it slowly came loose because it wasn't tightened and it was still held in place by cever and engine space it was supposed to be tightened in. He said the ONLY way that could have happened is if someone went in my engine and purposefully did that. He will look at it Monday and see if the metal in engine is destroyed.You better hope that he can fix it and my engine is not destroyed. This car is very sentimental to me and I planned on keep it another 100,000 miles.I am hoping it is fixable and I expect to be reimbursed the cost to fix it. Do not tell me you are not responsible because I bought parts,your work failed!