i was treated very very well by the service manager neal. he offered me coffee and even offered to put cartoons on for my kids !!!!!! i was done in a timely manner and everything that was wrong with my car was explained to me step by step.my family just moved here from oregon and i am very impressed with everyone at superior automotive.i did not have an appointment but they took me right in on a saturday even though they were extremely busy. i will be back with the family cars. thanks guys !!!!!!!!